FAQs

What types of spaces do you work with?

We primarily serve churches, but we also provide AV solutions for auditoriums, schools, conference centers, and other creative or live performance spaces. Whether your space is large or small, we can design a system that fits your needs and budget.

Do you offer consultations or site visits before starting a project?

Yes. We begin with a no-obligation consultation to assess your space, discuss your goals, and provide guidance on what’s possible. On-site evaluations help us ensure your system is designed specifically for your room’s acoustics, layout, and purpose.

Can you upgrade or repair existing AV systems?

Absolutely. We specialize in diagnosing and improving underperforming systems. Whether it’s outdated equipment, poor sound coverage, or video issues, we can recommend the best path forward—whether it’s a full upgrade or a targeted fix.

Do you provide training for volunteers and staff?

Yes, we offer hands-on training for your team after installation. Our goal is to provide user-friendly systems and ensure your team feels confident running sound, video, and lighting each week.

What areas do you serve?

Echelon-AV is based in Wilmington, NC, but we serve churches and clients across the United States. Whether you’re local or out-of-state, we’re ready to help bring clarity and excellence to your AV systems.